How does your service work?

We're a route-based grocery delivery service— sort of like the milkman. When you open an account and place your first grocery order, you select a weekly delivery time (which you can change anytime) from among the times a Neighborhood Service Representative is in your area. See how easy it is with a quick video tutorial.

When you order online you still receive the store's competitive prices and weekly specials! Read More

Do you accept coupons?

Cash Wise gladly accepts manufacturers' coupons, including those attached to products you've purchased, those you find in the newspaper, and most coupons printed or downloaded from the Internet. We cannot accept competitors' store coupons or manufacturers' coupons that say "Redeemable at (store name)." We do not match other stores' prices. Read More

How do I pay for my orders?

We accept two forms of payment: Cash Wise Direct Check™, our preferred method, is the Internet equivalent of writing a check. You pay for groceries by authorizing a secure transfer from your checking or savings account for the amount of your order. Cash Wise Direct Check™ works on the same secure technology that millions of consumers use every day for paying bills and handling direct deposit of paychecks. And Cash Wise Direct Check™ comes with the same financial protections as credit card accounts. We also accept credit cards (VISA, MasterCard, American Express and Discover), and bank debit or check cards. We do not accept paper checks or cash. Read More

What is your substitution policy?

Allowing substitutions increases the likelihood you will receive the items you need – in the event your preferred brand or variety is out of stock. If you choose to receive substitutions for items that are out of stock, we will do our best to find the closest product. You will be charged the price of the substituted item. If you would rather not have substitutions, please indicate NO when you checkout by leaving the "Accept Substitutions" box empty. Please include any preferences related to substitutions in the Special Shopping Instructions field at checkout. If you DO want substitutions but would prefer not being contacted regarding the selection, please enter "Do not contact for substitutions" in the Special Shopping Instructions field. Read More

Do I have to be home for delivery?

Yes, you do need to be home for delivery.

For deliveries that include alcohol, an adult at least 21 years of age with a valid ID must be home to sign for the order. If no one is home, these items will be removed from your order and you will be charged a $10 restocking fee. See Alcohol Delivery Policy. Read More